Privacy Policy

1.Introduction

jlbcg operates the online gaming platform accessible at jlbcg.net, offering casino games, sports betting, live dealer tables, bingo, slots, and specialty games to players in the Philippines. As the operator of this platform, jlbcg acts as the data controller responsible for the personal information of its registered players and website visitors.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). It applies to all personal data collected through the jlbcg website, mobile platform, customer support channels, and any other touchpoint between you and jlbcg.

Please read this Policy carefully. If you have questions about how jlbcg handles your personal data, you can reach our Data Protection Officer at [email protected] at any time.

2.Personal Data We Collect

jlbcg collects personal data through several channels, including account registration, identity verification, payment processing, gameplay activity, and customer support interactions. The categories of personal data we collect include:

2.1 Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Nationality and country of residence
• Government-issued identification number (e.g., PhilSys ID, passport, driver's license)
• Photograph or selfie submitted for identity verification purposes

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address (city, province, postal code)

2.3 Financial Data

• GCash or PayMaya account number linked to your jlbcg account
• Bank account details (BPI, BDO, Metrobank) where applicable
• Visa/Mastercard details (card number, expiry — stored in tokenized form only)
• Transaction history including deposits, withdrawals, and wager amounts

2.4 Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and login timestamps
• Cookies and similar tracking technologies (see Section 8)

2.5 Gaming Activity Data

• Games played, wagers placed, and outcomes
• Bonus usage and promotional participation history
• Responsible gaming settings and self-exclusion records

2.6 Communications Data

• Records of your interactions with jlbcg customer support
• Feedback, complaints, and dispute records
• Marketing preferences and communication opt-in/opt-out status

3.How We Use Your Personal Data

jlbcg uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your jlbcg account, including processing your jlbcg Login and verifying your identity.
• Service Delivery: To provide access to our full range of games, process deposits and withdrawals, and deliver customer support.
• Legal Compliance: To fulfill our obligations under Philippine anti-money laundering (AML) laws, know-your-customer (KYC) requirements, and gaming regulations, including age verification to ensure all players are 21 years of age or older.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other prohibited conduct on the jlbcg platform.
• Responsible Gaming: To monitor gaming behavior, enforce deposit and loss limits, and administer self-exclusion requests in accordance with our Responsible Gaming Policy.
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the performance and user experience of the jlbcg platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent or where we have a legitimate interest in doing so. You may opt out at any time.

4.Legal Basis for Processing

jlbcg processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to operate your jlbcg account and deliver the services you have requested.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, KYC requirements, and gaming licensing conditions.
• Legitimate Interests: Processing is necessary for jlbcg's legitimate interests in fraud prevention, platform security, and business analytics, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

5.Sharing Your Personal Data

jlbcg does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers who assist jlbcg in verifying player identities and ages.
• Game Providers: Software providers whose games are hosted on the jlbcg platform may receive anonymized gameplay data for technical and licensing purposes.
• Regulatory Authorities: Philippine government agencies, including the Anti-Money Laundering Council (AMLC) and relevant gaming regulators, where disclosure is required by law.
• Legal and Professional Advisors: Lawyers, auditors, and other professional advisors engaged by jlbcg, subject to strict confidentiality obligations.
• IT and Infrastructure Providers: Cloud hosting, cybersecurity, and platform maintenance providers who process data on jlbcg's behalf under data processing agreements.

All third parties with whom jlbcg shares personal data are required to handle that data in accordance with applicable privacy laws and jlbcg's data protection standards.

6.Data Retention

jlbcg retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account Data: Retained for the duration of your active jlbcg account, plus five (5) years following account closure, in compliance with Philippine AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act.
• KYC Documents: Retained for five (5) years after the end of the business relationship, or longer if required by a regulatory authority.
• Customer Support Records: Retained for three (3) years from the date of the last interaction.
• Marketing Preferences: Retained until you withdraw your consent or request deletion, whichever is earlier.

When personal data is no longer required, jlbcg will securely delete or anonymize it in accordance with our data disposal procedures.

7.Security Measures

jlbcg implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jlbcg platform
• Encrypted storage of sensitive data, including payment credentials and identity documents
• Multi-factor authentication options for jlbcg account access
• Regular security audits and penetration testing of our platform infrastructure
• Strict access controls limiting employee access to personal data on a need-to-know basis
• Staff training on data protection obligations and security best practices

While jlbcg takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that poses a risk to your rights, jlbcg will notify you and the National Privacy Commission in accordance with applicable breach notification requirements.

8.Cookies and Tracking Technologies

jlbcg uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use include:

• Essential Cookies: Required for the jlbcg platform to function correctly, including maintaining your login session and remembering your language preferences. These cannot be disabled.
• Analytics Cookies: Used to collect anonymized data about how players navigate the jlbcg platform, helping us identify areas for improvement. These are only set with your consent.
• Functional Cookies: Used to remember your preferences, such as game settings and display options, to personalize your jlbcg experience.
• Marketing Cookies: Used to deliver relevant promotional content about jlbcg. These are only set where you have provided explicit consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jlbcg platform.

9.Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlbcg:

• Right to be Informed: The right to know what personal data jlbcg collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data jlbcg holds about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data in your jlbcg account.
• Right to Erasure: The right to request deletion of your personal data, subject to jlbcg's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe jlbcg has violated your data privacy rights.

10.Minors and Age Restriction

The jlbcg platform is strictly intended for adults who are 21 years of age or older, in accordance with Philippine gaming regulations. jlbcg does not knowingly collect personal data from individuals under the age of 21.

If jlbcg discovers that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and return any deposits to the verified depositor. If you believe a minor has registered on jlbcg, please notify us immediately at [email protected].

11.International Data Transfers

jlbcg primarily stores and processes your personal data within the Philippines. In certain circumstances — for example, where we use cloud infrastructure or third-party service providers with operations outside the Philippines — your personal data may be transferred to and processed in other countries.

Where such transfers occur, jlbcg ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses consistent with the requirements of the Philippine Data Privacy Act and NPC guidelines. By using the jlbcg platform, you consent to such transfers where they are necessary to provide our services.

12.Changes to This Privacy Policy

jlbcg reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The revised Policy will be posted on this page with an updated effective date. For material changes, jlbcg will provide notice via email or a prominent notice on the platform.

Your continued use of the jlbcg platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how jlbcg protects your personal data.

13.Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or jlbcg's handling of your personal data, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with jlbcg's response to your data privacy concern.